The extent of local public health organizations’ interest in providing (applying) the dimensions of quality in the health services they provide from the point of view of beneficiaries in the city of Tripoli.

By applying it to the Tripoli center as a model

Abstract

The research aims at finding out an extend of the availability of health services quality dimentions in health services which are provided by public (governmental) health organizations, from beneficiaries' points of view. This research is a field study that comprises a description as well as quantitative analysis for the primary data collected by a questionnaires were distributed to connivance sample of (100) persons (beneficiaries) from the research population whom they had received medical care services from Tripoli Medical Center, All of whom are Libyan citizen in Tripoli city. The outcomes of analyzing process of the primary data resulted concluded several results. The most important are the following: 1- Some of health service quality dimentions were not available at Tripoli Medical Center which were: reliability, responsiveness, assurance, empathy. But the results showed the availability of the tangibles dimention. 2- There were some weakness in applying health service quality dimentions which were provided by Tripoli Medical Center to patients or (beneficiaries). 3- There were no relationship between health service quality and level of application of quality dimentions which were required in health service.