Using the Technology Acceptance Model (TAM) and testing it on public administration employees at the University of Misurata

Abstract

This study aims to identify "the use of the technology acceptance model and test it on the employees of the General Administration of the University of Misurata". Descriptive approach has been utilized to achieve the goal of the study. The study population consisted of (320) employees in the General Administration. the number of valid questionnaires for analysis is 177, which is equivalent to 55.31% of the study population. Based on the analysis of quantitative data for the study, a set of results have been reached. The most important result is that “there is a positive correlation between the dimensions of the technology use mode”. The most important dimension is the expected benefit dimension. However, this is an indication of the availability and interdependence of all the elements of this dimension around the technology use model. The answers of the study sample members on the rest of the dimensions are nearly the same including (perception of technology, technology adoption, ease of use, infrastructure). They all indicate a low degree of importance. Some recommendations has been suggested. The most important suggestions include: strengthening technology infrastructure by providing an external communication network (extranet) for communication between different universities, departments and colleges; increasing interest in the concept of technology adoption by facilitating and simplifying daily transactions away from administrative complications; avoiding dependence on the use of traditional methods and routine work and replacing them with modern technical methods in the conduct of administrative work.