The impact of the use of automated banking services on developing and improving banking services in Libyan commercial banks

An analytical study of the opinions of employees and customers of four commercial banks in the city of Tripoli

Abstract

This research aims to assess the current situation of the banking mechanism in commercial banks، the Libyan، and through the identification of the opinions and attitudes of employees and customers of these banks on the concept of banking mechanism and infrastructure for banking services mechanism، and factors influencing the adoption of banking mechanism as the aim of this chapter is to clarify and define the methods and means used in the preparation of research and especially regarding the aspect of your field study, and through the identification of the conceptual framework used in conducting the field study and hypotheses and research variables and how they are measured in addition to the identification and characterization of the research community and its limits and means of data collection and analysis. According to the objectives and hypotheses adopted researcher on the descriptive analytical approach in addressing the problem of search and access to the results and propose appropriate recommendations for the treatment of the problem، through the induction literature of previous studies relevant to the subject of the formation of the conceptual framework and the extraction of indicators and elements that were used in the formulation of hypotheses and research variables.